Application Services Overview
Jaggy Application Services can supplement your staff, co-manage applications or even manage your entire set of applications. Our experience addresses virtually every type of application, from legacy mainframe systems to Web-based and custom applications, plus off-the-shelf packaged solutions from leading vendors such as Oracle, SAP, IBM, Microsoft, RedHat, HP, Apple, EMC, and VMware.
Jaggy Application Management Services delivers a full range of capabilities including:
- Production support: Performance monitoring, document support, maintenance and patches, user testing
- Service management: Service reporting, client support, change management
- Application maintenance: Problem/issue management, help desk, break/fix
- Release management: Application advice, user requests
Jaggy provides tailored service-level agreements (SLAs) that support everyday service requirements, as well as longer-term application management strategy. Your SLA covers system help, system control, customization care, and IT management.
Jaggy Application Management Services can help:
- Reduce operation and support costs
- Improve management of daily operational systems
- Monitor all components - Early Warning
- Address everyday application-related challenges with comprehensive services from a single source
- Get the most from your applications by leveraging our Manage Services skills and experience
Jaggy Packaged Application Services allow you to:
- Have access to skilled resources without having to hire, train and retain staff
- Reduce operating and support costs while efficiently maintaining applications
- Build a stable application environment and implement processes with defined service levels
- Select from Jaggy's comprehensive set of business, technical and project management capabilities to support your packaged applications
Jaggy Legacy Application Services can help you:
- Realize new levels of Agility through modernization
- Lower support costs by reducing duplicate application components and information
- Enable flexible reuse and connectivity of core application assets and information across the enterprise
Jaggy offers a full spectrum of application management services. Our approach is flexible, enabling you to select the scope of services that are right for your business.
Please contact us, and we can help you determine service focus, business value, cost and delivery suitable for your business.
