Custom Support Overview
This option allows customers to tailor a Managed Services package to fit their business needs and requirements. The following options are available:
Standard Options:
- Online Support ticketing/issue resolution portal
- Hotline Support
- Fault/Issue Resolution
- Patch Planning and Consultancy
Custom Options:
- Support Availability - standard, extended hours, 24x7x365
- Patching on request
- Periodic Reporting
- Service Review
- Periodic Health Check
- Proactive Monitoring
- Proactive Maintenance
- Performance Tuning
- Backup Management
- Management Reporting
- Dedicated primary and secondary support analysts
- Out of Hours Maintenance
- DR/COOP Testing & Consultancy
- End to End Performance
- Security Audit
Please contact us for pricing and additional information.
